Refund Policy

1. What you are paying for

A HOJAYEGA plan is 7 days of digital platform access — the ability to respond to requirements (₹149) or to post requirements and receive responses (₹499). You are not paying for a guaranteed number of leads, responses or deals.

2. General rule

Because access is delivered immediately, plan payments are non-refundable once the plan has been activated and used.

3. When we do refund

• You were charged twice for the same plan.
• Payment succeeded but the plan was never activated on your account.
• A verified platform outage prevented you from using the plan for a significant part of the 7 days.
• You request a refund within 24 hours of purchase and have not used any paid feature.

4. How to request

Raise a ticket from the Contact page with your registered mobile number, the plan purchased and the payment reference. We respond within 3 working days, and approved refunds are returned to the original payment method within 5-7 working days.

5. Failed or pending payments

If money left your account but the plan did not activate, do not pay again. Raise a ticket — the gateway either auto-reverses the amount or we activate your plan manually.

6. Suspended accounts

Plans on accounts suspended for breaking our Terms or Community Guidelines are not refunded.